Typing and Accuracy · Narqix Academy

For everyone who types notes, messages or data. After reading this page you will know the Narqix typing and accuracy targets, the methods that actually catch errors, and a daily practice plan to get faster without getting sloppy.

Track: All tracks · Role: Everyone · Time to complete: 20 min, plus daily practice

Accuracy first, then speed

A fast typist who makes errors creates work for everyone: wrong phone numbers, misspelled names, amounts off by a zero. In data work, one wrong digit can send money to the wrong place or a technician to the wrong house. At Narqix, accuracy always comes first. Speed is built on top of it.

The targets

Area	Minimum	Strong
Typing speed, all roles	40 words per minute at 97% accuracy	55 words per minute at 98% or better
Typing speed, back office, support and transaction roles	50 words per minute at 98% accuracy	65 words per minute at 99%
Financial data (amounts, account numbers)	100% accurate	100% accurate
Contact data (names, phones, emails, addresses)	99.5% accurate	99.9% accurate
Status, tag and dropdown fields	99% accurate	100% accurate

You will take a typing test during your first week and again at each level review.

Why "I looked it over" is not a check

Research on data entry shows that simply looking over your own work catches far fewer errors than people think. Your eyes see what you expect to see. The methods below catch errors that a quick look misses.

Methods that catch errors

1. Double entry or control totals (for financial data)

Enter the data twice (or have two people enter it) and compare. Any difference is checked against the source.
Or use a control total: add up the amounts in the source batch and in your entered batch. If the totals do not match exactly, find the difference before you continue.

2. Batch checks (for any list)

Work in batches of 25 to 50 records. After each batch, check:

Record count matches the source
Amount totals match (if any amounts)
US phone numbers have exactly 10 digits
Emails have one @ and a valid ending
ZIP codes are 5 digits, stored as text (leading zeros kept)
One date format throughout
No extra spaces before or after values

3. Read-back (for anything spoken)

Read back every name, number, address, email and amount to the customer before you save it.

4. Source discipline

Always enter from the original source, not from a copy of a copy.
If the source is unclear (blurry, handwritten, conflicting), do not guess. Put the item in a "Held" list with the reason, and ask.

5. Change of eyes

For important documents, read the final version in a different way than you wrote it: out loud, backwards for numbers, or printed to a different view on screen. The change forces your brain to actually read.

The most common typing errors

Error	Example	How to catch it
Transposed digits	4053 typed as 4035	Read numbers in pairs; check against source
Missing or extra zero	18,500 vs 185,000	Control totals; say the number in words
Wrong similar name	Steven vs Stephen; Ann vs Anne	Copy names from the source; ask spelling
Wrong state code	MI vs MN, AL vs AK	Check the city matches the state
Homophones	their/there, your/you're, its/it's	Spell-check does not catch these; reread
Autocorrect changes	The surname "Wren" changed to "When"	Check every name after typing
Copy-paste carries extra spaces	" Sam Sample"	Trim spaces; batch check

Never do this: Never guess a missing digit, letter or amount. Never "fix" data you think is wrong without checking the source and noting what you changed. Never type card numbers or passwords into notes or chat.

Working smart

Learn touch typing. Typing without looking at the keyboard is the single biggest speed gain. It feels slower for two weeks, then much faster forever.
Use keyboard shortcuts for copy, paste, undo, search and switching windows. Seconds saved per action add up to hours per month.
Use approved text snippets or saved replies for common phrases, but always personalise and check them.
Use spell-check and grammar tools approved for your campaign, but never trust them with names, numbers or meaning.
Over about 50 records of repetitive entry? Ask your lead if an import or automation is possible. Suggesting it is a sign of a Senior.

Posture and comfort

Wrists straight and floating, not bent up on the desk edge.
Elbows at about 90 degrees, shoulders relaxed.
Screen at eye level, about an arm's length away.
Short stretch for hands and wrists every hour.

Daily practice plan (15 minutes)

Minutes	Practice
5	Touch-typing drill on an approved practice site or tool, focus on accuracy, not speed
5	Number drill: type 20 phone numbers, ZIP codes and amounts from a sample sheet, then check every one
5	Note drill: write one CRM note in the Narqix format from a practice scenario, then check it against the source

Track your speed and accuracy once a week. Most people gain 10 to 15 words per minute in two months with daily practice.

Coach's note: When you report data work, include your self-check result: "Entered 240 records, held 6 (unclear source), self-check error rate 0.4%." Clients rarely see operators measure their own accuracy. It builds trust immediately.

Check yourself

What is the minimum typing standard for back office roles?
What is a control total and when do you use it?
A ZIP code in the source reads "2134" but the city is in Massachusetts. What is likely wrong, and what do you do?
The source amount is blurry: it could be 1,850 or 7,850. What do you do?
Name three checks you run after every batch.

Answers

50 words per minute at 98% accuracy.
The sum of the amounts in a batch, compared between the source and your entered data. Use it for financial data.
The leading zero was lost (it should likely be 02134). Check the source and store ZIPs as text.
Do not guess. Put it on the "Held" list with the reason and ask.
Any three from the batch check list: record count, amount totals, 10-digit phones, valid emails, 5-digit ZIPs as text, one date format, no extra spaces.