Funding Objection Handbook

You: Fair question, and I'll be straight with you: I can't give you one yet. Anyone who quotes a rate before seeing your statements is guessing. Funders price based on your deposits, balances and current payments. Once your file is complete, any offer comes in writing with the full cost, and you decide.

You: That depends on the amount, the product and the funder, and I don't want to give you a number that turns out wrong. Every offer shows the payment and how often it's taken, in writing, before you sign anything.

You: I understand wanting a rough idea. If I gave you a ballpark, I'd be making it up, and you'd hold me to it. What I can do is get your file to the right funders so you see real numbers.

You: It depends on the product. A merchant cash advance isn't a loan: the funder buys a share of your future sales. A term loan or line of credit is a loan. Either way, the funder's written offer shows the full cost, and in some states a cost disclosure comes with it.

You: Not yet, and I won't say yes until a funder does. What I can tell you is that you fit what the programs we work with look for, so it's worth submitting.

You: I honestly can't put a number on it. What I can do is make sure your file is complete and accurate and goes only to funders that match your business. That's what gives a file its best shot.

You: I can't speak for them. In this industry, nobody is truly approved until a funder has reviewed the statements and made a written offer. I'd rather be honest now than surprise you later.

You: I understand it's urgent. I can't promise a date because it depends on the funder and on how fast the file is complete. What I can promise is that we'll move quickly on our side. The fastest thing you can do is upload the documents tonight.

You: I'm sorry about that. Can you tell me where it got stuck? (Listen.) This time, let's get every document in at once, so nothing waits on a missing page.

You: I believe it. Here's what we do differently: we build one complete file and send it only to funders that match your business, so your information isn't spread everywhere.

You: Good that you ask. Here's how to protect yourself with anyone: don't trust a promise of approval before your statements are reviewed, read every cost and term in writing before you sign anything, and make sure you can reach the company at a real phone number and address. You can reach our office at (COMPANY PHONE) and see us at (COMPANY WEBSITE).

You: I'm with (COMPANY NAME). We help business owners all over (MARKET) find the right funding.

You: I don't want to waste it. Two quick questions will tell us both if this is worth it. If it isn't, I'll tell you straight away.

If they still want to end the call, thank them and end it.

You: No, I'm a real person, (YOUR NAME), on the (COMPANY NAME) team.

If your campaign uses automated first messages, never claim a message was written by a person when it was not. Follow your campaign's disclosure rules.

You: Funders verify the owner's identity before making an offer, and some check credit. It goes through our secure application, not email, and only funders reviewing your file see it. Nothing is pulled without your written authorization.

You: That's a reasonable concern. Bank statements are how funders see your real cash flow; no funder makes an offer without them. That's why we use a secure upload link instead of email, and we only share your file with funders that match.

You: Your file goes only to funders that match your business, approved by our desk lead, and only with the permission you gave on the application. When an offer comes in, you'll see exactly who it's from in the written offer.

On the Narqix desk, never name funders before an offer unless a founder approved it.

You: Nothing is pulled without your written OK. Many programs start with a soft check that doesn't affect your score. If any step would involve a hard inquiry, you'll know before it happens.

You: Thanks for telling me. Some products, like cash advances, focus more on your business's deposits than your credit. Others need stronger credit. Let me ask a few questions and I'll tell you honestly which, if any, fit.

You: I can't promise fast results or a higher score, and nobody honest can. Our credit repair service reviews your reports and disputes items that are wrong, outdated or can't be verified. Accurate information can't be removed. If you'd like, the team can explain how it works.

You: I'm sorry, funders only accept the PDFs from your bank's website or app. It protects you too, because it shows the statements are genuine. I can walk you through downloading them right now if you like.

You: This month's activity shows the funder what's happened since your last statement, and it usually saves a round of follow-up questions later. A complete file up front is what keeps things moving.

You: Happy to. I'll send a short overview and the secure link now. So it doesn't get lost in your inbox, can we pick a time tomorrow for a quick ten-minute call?

You: That's smart. Would it help if I sent a short summary you can share with them? And would a quick call with both of you be easier?

You: Of course. Is there a specific week that's better? I'll put it in my calendar and call then, not before.

Set the task for that exact week.

You: You should. If your bank says yes, it's often the lowest-cost option. If they say no, or it takes too long, we're here. Would it help to have your documents ready either way?

You: Then it's worth reading their written offer carefully: the total repayment, the payment amount and frequency, and any fees. Choose what's right for your business. If you'd like us to see what our funders offer too, we can.

Never criticise another company.

You: Thanks for telling me. That's very common. Funders will want to know the payment and how often it's taken, so let's note that now. Depending on your situation, more funding may or may not be the right step, and I'll be honest with you about that.

You: I can't promise any number. What we can do is review every advance and see whether our MCA Bailout program could lower your payment. If an option exists, you'll see the new payment and the total cost side by side before you decide. Sometimes a lower payment means a higher total cost, and you should know that up front.

You: I can't advise you on that. Stopping payments can have serious consequences under your contract. Please talk with a qualified professional, like an attorney, about your contract. I'd also like to have a manager speak with you.

Escalate to your lead and a founder the same day.

You: That's a fair decision, and I respect it. If anything changes, you can always reach us. Would you like us to check in later, or would you prefer we don't?

You: It can. Card applications usually involve hard inquiries, which can lower your score for a while. Each card usually needs a personal guarantee. I'd rather you hear that from me now.

You: The 0% is a promotional rate set by the card issuer, and it ends after the promotional period. After that, the regular rate applies, so you need a plan to pay the balance before then. These are credit cards, not a loan or a line of credit.

You: I understand. I'll ask my desk lead whether there's a funder that matches your profile that we haven't tried. If not, I'd rather tell you honestly than send your information somewhere that can't help.

You: We can only submit your real, complete statements from your bank. If you have another business account that's part of the business, we can look at that too, as long as it's the bank's own statements.

If the merchant suggests altered or someone else's statements, end that topic, note it word for word and escalate.

You: Good question. I never ask for or take any payment. For funding products, the full cost is shown in the funder's written offer before you sign. If a service has its own fee, such as credit repair or the card program, the company explains it in writing before anything starts, and you decide.