Vendor Recruiting Call

Before you dial

• Recruiting tracker row open: business name, owner name (if known), phone, county, source
• Coverage map open for this county: which services are needed most
• Client's vendor requirements sheet open (insurance, screening, documents)
• Application link and document list ready to send by email or text
• Do-not-contact list checked for this number
• It is the business's normal working hours in their time zone
• Your campaign's recording disclosure line, if calls are recorded

The flow

1. Opening and permission

You: Hi, is this (OWNER NAME)? ... Good (MORNING OR AFTERNOON). My name is (YOUR NAME), and I'm calling for (COMPANY NAME). We're a property preservation company, and we're looking for reliable local contractors in (COUNTY NAME). Do you have two minutes, or is there a better time?

Why it works: name, company and reason in the first breath, then a real choice. Honest openings earn longer conversations.

If they say "I'm busy right now"

You: No problem at all. When is a better time today or tomorrow? ... Great, I'll call you at (TIME). Thank you.

Log the callback time in their time zone.

If they ask "Where are you calling from?"

You: I'm with (COMPANY NAME). We work with contractors all over (MARKET), and I'm on our vendor support team.

Say it simply and continue.

Coach's note: How you answer location questions depends on the client. Use the client's approved wording. Never mention your own country.

If they say "Not interested"

You: I understand. Can I ask, is it the type of work, or just not a good time for new work? ... Thank you for telling me. Would you like me to remove your number from our list?

If yes, mark do not contact. If "maybe later", log a follow-up in 60 days.

2. The reason and the fit

You: We manage homes that are empty because of foreclosure. They need things like grass cutting, changing locks, cleaning out trash, winter plumbing protection, and small repairs. Is that close to the work your team does now?

Why it works: plain words, no industry jargon, and a question that lets them place themselves.

If they say "We only do lawns" (or one service)

You: That's helpful. Grass cutting is one of our biggest needs, especially in season. We can set you up just for the services you choose.

If they say "We've done this before for other companies"

You: Great, that experience helps a lot. Are you still working with them? ... Many contractors work with more than one company. Which services and areas do you cover now?

3. Discovery questions

Ask in a relaxed way. Write answers in the tracker as you go.

You: Let me ask a few quick questions so I know where you fit best.

1. Which counties or ZIP codes can you cover without extra travel charges?
2. How many crews or workers do you have?
3. Do you have a truck and a trailer? About what size is the trailer?
4. Do you carry general liability insurance? Workers' comp, if you have employees?
5. Do your crews use smartphones that put a date stamp on photos?
6. Any licences, like plumbing, roofing or general contractor?

Why it works: these answers decide coverage, order types and onboarding speed. Asking now saves a week of emails later.

If they say "We don't have insurance"

You: Thanks for being honest. Insurance is required before we can send any work, because our clients need that protection. If you decide to get coverage, I'm happy to send you our requirements so your insurance agent can quote it. Would that help?

Log as "Prospect, needs insurance". Follow up in 30 days if they agree.

4. How the work really works

You: Let me explain how it works, so there are no surprises. We send work orders through our online portal. Each order has a due date. Your crew does the work and takes before, during and after photos, from the same angle, with a date stamp. Our team checks the photos and the update. Once the work is approved, you invoice, and payment follows our client's payment cycle.

You: The photos are very important. In this business, if it's not in the photos, it didn't happen. Our team helps you with checklists for every type of job.

Why it works: the honest picture filters out vendors who will not fit, and it builds trust with those who will.

If they ask "How much do you pay?"

You: Pricing depends on the service and the area. I don't want to guess a number and be wrong. Once you apply, our team will share the rate sheet for your area so you can decide with real numbers.

Never quote a price unless your campaign gives you an approved rate sheet for this call.

If they ask "How many orders will I get?"

You: I can't promise a number. It depends on the area, the season, and how well work is completed. What I can tell you is that vendors who finish on time with clean photos usually get more work over time.

If they ask "How fast do you pay?"

You: Payment follows our client's cycle after the work is approved. Our team will give you the exact schedule in writing during onboarding.

Do not name a number of days unless the client has confirmed it for recruiting.

5. Interest check

You: Based on what I've shared, does this sound like something you'd like to try?

If they say "Yes"

Go to step 6.

If they say "Maybe, I need to think"

You: Of course. Can I send you the information by email so you can look at it in your own time? ... And may I follow up on (DAY)?

6. Next steps

You: Great. I'll send you an email today with the application and a list of the documents we need: the tax form for contractors, your insurance certificate, and a background screening. What's the best email address? ... And is this number good for texts?

You: Most people finish the application in about 20 minutes. When do you think you can complete it? ... Perfect. I'll check in with you on (FOLLOW-UP DATE) to see if you have any questions.

Why it works: a clear list, a time estimate, and a date they chose. Commitments the owner makes himself are the ones that happen.

7. Close

You: Thank you, (OWNER NAME). My name again is (YOUR NAME) with (COMPANY NAME). You'll see my email in the next hour. Have a good (DAY OR EVENING).

Objections

They say	You say
"These companies never pay on time."	"I understand that worry. I can't change what other companies did. What I can do is make sure your paperwork and photos are clean, because clean work is approved and paid faster."
"Too many photos, too much paperwork."	"It is detailed, that's true. Our team does a lot of the paperwork side and gives your crew simple checklists for each job."
"I already work for another company."	"Many of our vendors do. You can choose the areas and services that fit around your current work."
"Send me something by email."	"Happy to. What's the best email? And may I call on (DAY) to answer questions?"
"Is this a scam?"	"Good question to ask. I'll send you our company details by email, and you can check them before you share anything. We never ask for bank details on the phone."
"Take me off your list."	"Of course. I've removed you. Sorry for the interruption, and have a good day."

After the call

Update the recruiting tracker the same minute, using this format:

(DATE) (TIME YOUR TZ) / (TIME THEIR TZ) · Recruiting call · (YOUR NAME) Outcome: (INTERESTED / MAYBE / NOT INTERESTED / DO NOT CONTACT / NO ANSWER) Services: (LIST) · Counties/ZIPs: (LIST) · Crews: (NUMBER) · Trailer: (SIZE) Insurance: (GL YES/NO, WC YES/NO/EXEMPT, AUTO YES/NO) · Licences: (LIST) Photo-ready phone: (YES/NO) · Prior preservation experience: (YES/NO, NOTES) Next step: (APPLICATION SENT / CALLBACK) on (DATE)

Next step: send the application email from the Email pack (Vendor welcome and application) within one hour, and set the follow-up task.

Check yourself

1. The owner asks, "How much will I make a month?" What do you say?

You cannot promise income or volume. Explain that volume depends on area, season and performance, and that rates are shared in writing during onboarding.

2. What three things do you say in your very first sentence after confirming the name?

Your name, the company you represent, and why you are calling.

3. The owner says, "Don't call me again." What do you do?

Apologise briefly, confirm removal, end the call politely, and mark the number do not contact immediately.

© Narqix Academy