Learning path
HVAC & Home Services
For every Narqix team member who supports a US heating and cooling, plumbing, electrical or roofing company. After this page you will understand how these companies make money, where you fit, and whic
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1 Start Here 6 pages
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2 Narqix Standards 12 pages
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- Narqix Standards
- Code of Conduct
- Attendance and Shift Standard
- Communication Standard
- Reporting Standard
- Escalation Ladder
- Data Security and Privacy
- Quality Standard and QA Scoring
- AI Use Policy
- Compliance Basics for Calling and Texting
- Night Shift Health and Wellbeing
- Performance Reviews and Coaching
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3 Core Skills 10 pages
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4 HVAC & Home Services Track 15 pages
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- HVAC & Home Services Track
- Safety and Emergency Protocol
- Booking Standard
- Priority and Dispatch Standard
- Inbound CSR and Call Booker Guide
- Dispatcher Guide
- Outbound Follow-Up and Membership Rep Guide
- Review and Reputation Assistant Guide
- Roofing Lead Qualifier Guide
- Estimate Follow-Up and Membership Playbook
- Reviews Playbook
- Roofing Storm, Insurance and Retail Leads
- Outbound Calling and Texting Compliance
- Home Services Shift SOP
- Home Services Glossary
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5 Script Library 16 pages
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- Universal Call Opening and Closing
- Handling Abusive or Angry Callers
- Voicemail Basics
- Stop, Do-Not-Call and Wrong Number Requests
- Hold, Transfer and Message Taking
- Inbound Service Call
- Emergency Call
- Maintenance Tune-Up Booking
- Dispatch Confirmation and On-the-Way Call
- Membership Offer
- Review Request
- Missed-Call Callback
- Voicemail and SMS Pack
- Home Services Objection Handbook
- Estimate Follow-Up (Day 2, 7 and 14)
- Roofing Inspection Booking (Insurance and Retail)
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6 Exams