Learning path
Solar
For every Narqix VA joining a US residential solar campaign. After this page you will understand how solar is sold in the US, where your seat sits in that chain, and which pages to study first for you
Your progress
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1 Start Here 6 pages
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2 Narqix Standards 12 pages
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- Narqix Standards
- Code of Conduct
- Attendance and Shift Standard
- Communication Standard
- Reporting Standard
- Escalation Ladder
- Data Security and Privacy
- Quality Standard and QA Scoring
- AI Use Policy
- Compliance Basics for Calling and Texting
- Night Shift Health and Wellbeing
- Performance Reviews and Coaching
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3 Core Skills 10 pages
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4 Solar Track 12 pages
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- Solar Track
- Role Guide: Solar Appointment Setter
- Role Guide: Solar Confirmer
- Role Guide: Solar Live Transfer Agent
- Role Guide: Solar Lead Manager and Nurture
- Role Guide: Solar QA Reviewer
- Solar Shift SOP
- Solar Qualification Standard
- Compliance for Solar Calling and Texting
- No-Show Prevention Playbook
- CRM Notes and Disposition Codes
- Solar Glossary
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5 Script Library 13 pages
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- Universal Call Opening and Closing
- Handling Abusive or Angry Callers
- Voicemail Basics
- Stop, Do-Not-Call and Wrong Number Requests
- Hold, Transfer and Message Taking
- Fresh Web Lead Setter Call
- Aged Lead Setter Call
- Inbound Solar Call
- Appointment Confirmation Call
- Live Transfer Handoff
- No-Show Re-Engagement Call
- Voicemail and SMS Pack
- Solar Objection Handbook
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6 Exams