Learning path

Real Estate

For every Narqix team member who supports US real estate investors and wholesalers. After this page you will understand how US residential investing makes money, how a deal moves from a cold lead to a

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1. 1 Start Here 6 pages

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   • Start Here
   • How Narqix Works
   • Your First Week
   • Your Setup
   • Career Path and Levels at Narqix
   • FAQ

2. 2 Narqix Standards 12 pages

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   • Narqix Standards
   • Code of Conduct
   • Attendance and Shift Standard
   • Communication Standard
   • Reporting Standard
   • Escalation Ladder
   • Data Security and Privacy
   • Quality Standard and QA Scoring
   • AI Use Policy
   • Compliance Basics for Calling and Texting
   • Night Shift Health and Wellbeing
   • Performance Reviews and Coaching

3. 3 Core Skills 10 pages

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   • Core Skills
   • Phone Mastery for Non-Native Speakers
   • US Culture and Geography for Callers
   • Professional Email Writing
   • CRM Hygiene and Note Writing
   • Time Zones and Scheduling
   • Typing and Accuracy
   • Handling Difficult Conversations
   • Self-Management and Focus on Night Shifts
   • Learning How to Learn a New Client

4. 4 Real Estate Track 17 pages

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   • Real Estate Track
   • Real Estate Seller Scripts
   • Objections, Closing and Dispositions
   • How a Deal Moves
   • Role Guide: Cold Caller
   • Role Guide: Lead Manager
   • Role Guide: Acquisitions Manager
   • Role Guide: Dispositions Manager
   • Role Guide: SMS Agent
   • Role Guide: Data and List Team
   • Cold Calling Shift SOP
   • Calling Compliance for Real Estate
   • Underwriting 101: ARV and the Narqix Golden Standard
   • Repair Estimating
   • Making Offers
   • Seller Psychology and Motivation
   • Real Estate Glossary

5. 5 Script Library 23 pages

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   • Universal Call Opening and Closing
   • Handling Abusive or Angry Callers
   • Voicemail Basics
   • Stop, Do-Not-Call and Wrong Number Requests
   • Hold, Transfer and Message Taking
   • Cold Call Opener
   • Inbound Seller Call
   • Property Condition Walkthrough by Phone
   • Appointment Setting for Acquisitions
   • The Offer Call
   • Retail Partnership Option
   • Contract Walkthrough Call
   • Price Re-Negotiation Call
   • Seller Follow-Up Call
   • Seller Voicemail and Text Pack
   • Seller Email Pack
   • Objection Handbook
   • Acquisitions Closer Guide
   • Buyer Qualification Call
   • Deal Presentation Call to Buyers
   • Dispositions Messaging Pack
   • Showing and Access Coordination
   • Seller Discovery and Qualification (HOMEKEY)

6. 6 Exams

   Foundation Exam 40 questions · 50 minutes · pass 32 (80%) with all 12 🔒 gate questions correct Real Estate Track Exam 50 questions · 75 minutes · pass 40 (80%) with all 7 🔒 gate questions correct Acquisitions and Dispositions candidates need at least 12 of 15 in Part 6.