Learning path
Property Preservation
For every Narqix team member who joins a property preservation campaign. After this page you will understand how the industry works, who pays whom, which side of the desk you sit on, and which pages t
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1 Start Here 6 pages
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2 Narqix Standards 12 pages
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- Narqix Standards
- Code of Conduct
- Attendance and Shift Standard
- Communication Standard
- Reporting Standard
- Escalation Ladder
- Data Security and Privacy
- Quality Standard and QA Scoring
- AI Use Policy
- Compliance Basics for Calling and Texting
- Night Shift Health and Wellbeing
- Performance Reviews and Coaching
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3 Core Skills 10 pages
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4 Property Preservation Track 13 pages
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- Property Preservation Track
- The Order Lifecycle
- Order Types Guide
- Photo QC Standard
- Bids and Estimating
- Role Guide: Work Order Processor
- Role Guide: Photo QC Specialist
- Role Guide: Bid Writer
- Role Guide: Invoice and Accounts Receivable Assistant
- Role Guide: Vendor Network Coordinator
- Vendor Onboarding Checklist
- Daily Desk SOP
- Work Order Desk Glossary
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5 Script Library 13 pages
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- Universal Call Opening and Closing
- Handling Abusive or Angry Callers
- Voicemail Basics
- Stop, Do-Not-Call and Wrong Number Requests
- Hold, Transfer and Message Taking
- Vendor Recruiting Call
- Vendor Onboarding Follow-Up
- Field Crew Follow-Up for Missing Photos
- Order Status Update to Client
- Past-Due Order Escalation
- Bid Approval Follow-Up
- Invoice Follow-Up
- Work Order Desk Email Pack
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6 Exams